Customer Service/Warranty

At Velocity Sportsgear our number one priority is customer satisfaction. We understand there are several companies that sell similar product but we distinguish ourselves by providing top quality post purchase service. We offer a no questions asked 30 day money back guarantee and a One year exchange warranty on all our products against manufacturing defects. We DO NOT cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and material through time, exposure or extensive use. We request that when you send the product back for return or exchange that it be in the original condition with the packaging intact for us to process the return/exchange faster. Please fill out the return/exchange form and send to us with your product. You will be liable to pay shipping charges provided it is not an error on our behalf.

Shipping

We offer shipping throughout Canada, US and other parts of the world. Items in stock will be shipped the next business day and items not in stock will be processed and shipped within 8-10 business days (subject to change). Customized suits and jackets will take longer. Please contact us to find out more.

Privacy and Security Policy

We will never share your personal or credit card details with anyone else. 
We never send unsolicited emails or provide details of your address or email details to mailing agencies. 
You will only ever be contacted by us in the event of a query regarding your purchase or if requested to by yourself. 
We never cold call or sell direct by phone.
All purchases made over PayPal’s website payment pro secure server. Please see their security policy here https://www.paypal.com/ca/cgi-bin/webscr?cmd=_security-center-outside

If you have any queries regarding the above please do not hesitate to contact us for further information.

We understand that different customers have unique needs and we can also customize products to meet the customer’s needs. We thank you for your business and hope you will allow us to be your online seller of choice. For any questions or inquiry please contact us via our website, by phone or by email info@velocitysportsgear.com .